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BA in privacy row as passengers face being profiled by staff with iPads and snooping Google software

Posted By admin On July 6, 2012 @ 1:25 am In Prison Planet | Comments Disabled

JACK DOYLE
UK Daily Mail [1]
July 6, 2012

British Airways has been dragged into a privacy row over a scheme which uses Google to create dossiers of passenger information.

Staff at the airline are carrying iPads giving them instant access to customer data, including passengers’ travel history, meal requests and details of any previous complaints.

They will also use Google Images to search for pictures to link with passenger profiles, helping staff to identify them next time they fly. British Airways says the ‘Know Me’ scheme will improve customer service by making it more personalised.

But Nick Pickles, director of privacy group Big Brother Watch, said it was wrong to hunt for passengers’ information on the internet without their permission.

He said: ‘Fundamentally British Airways have not asked their passengers’ permission to search Google to find their picture or any other information.

Full article here [1]


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URLs in this post:

[1] UK Daily Mail: http://www.dailymail.co.uk/news/article-2169386/BA-privacy-row-passengers-face-profiled-staff-iPads-snooping-Google-software.html

[2] Google trying to evade UK privacy laws, campaigners claim: http://www.prisonplanet.com/google-trying-to-evade-uk-privacy-laws-campaigners-claim.html

[3] Google Street View ‘single biggest breach of privacy in history’: http://www.prisonplanet.com/google-street-view-single-biggest-breach-of-privacy-in-history.html

[4] Watchdogs hits out at Google privacy controls: http://www.prisonplanet.com/watchdogs-hits-out-at-google-privacy-controls.html

[5] Now naked body scans of passengers WON’T be viewed by airport staff unless images are ‘suspicious’: http://www.prisonplanet.com/now-naked-body-scans-of-passengers-wont-be-viewed-by-airport-staff-unless-images-are-suspicious.html

[6] Google Tries To Slam Brakes On Privacy Outcry Over ‘Google Drive’: http://www.prisonplanet.com/google-tries-to-slam-brakes-on-privacy-outcry-over-%e2%80%98google-drive%e2%80%99.html

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