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Apple apologizes for retaining Siri audio recordings and vows to improve privacy

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USA Today
August 29, 2019

Apple says it will no longer retain audio recordings of your interactions with Siri by default and has issued an apology for having done so previously. 

“We realize we haven’t been fully living up to our high ideals, and for that we apologize,” Apple stated on its website.

Apple had taken a lot of heat for the practice recently following a report by the Guardian that contractors “regularly hear confidential medical information, drug deals, and recordings of couples having sex, as part of their job providing quality control, or `grading’” Siri.

“We know customers have been concerned … We heard their concerns,” the company wrote.

Apple had previously announced that it halted the grading practice, which, following software updates and other changes, will resume in the fall.

“Before we suspended grading, our process involved reviewing a small sample of audio from Siri requests – less than 0.2% – and their computer-generated transcripts, to measure how well Siri was responding and to improve its reliability,” the company wrote. “For example, did the user intend to wake Siri? Did Siri hear the request accurately? And did Siri respond appropriately to the request?”

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This article was posted: Wednesday, August 28, 2019 at 5:26 pm





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