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Security guards assigned to control frustrated Metro Vancouver bus riders

The Vancouver Sun [1]
Saturday, September 15, 2012

Security guards are being assigned “to keep the peace” among scores of frustrated transit riders who are being left on the side of the road by overcrowded night buses.

The union representing bus drivers with TransLink’s Coast Mountain Bus Company predicts the situation will get even worse as TransLink prepares to cut 50,000 bus service hours in December because of a budget shortfall.

“The bus system is in crisis,” said Don MacLeod, president of the Canadian Auto Workers Union. “Our members can’t keep up with the schedules out there now … and when [riders] finally do get on the bus they tend to release their frustration on the driver.

“We’re in for a brutal fall and winter season here in the bus system.”

TransLink confirmed security guards monitor hot spots along the transit system, and move in where they’re needed. The practice usually involves one guard riding a crowded bus with another following behind in a car, spokesman Drew Snider said. The idea is to protect the driver and passengers along the route, while preventing frustrated riders from boarding the already overcrowded bus.

Full story here. [1]