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Southwest Airlines CEO warns drop-off in domestic travel over coronavirus has ‘9/11-like feel’

The Week [1]
March 6, 2020

Mounting concern over the new coronavirus outbreak has caused school closures and movie premiere pushbacks [2], and now the crisis’ effect on the aviation industry is drawing comparisons to 9/11.

Southwest Airlines CEO Gary Kelly told CNBC [3] on Thursday that the company has lost several hundred million dollars in a week’s time thanks to a decline in bookings amid increasing fears over COVID-19. Kelly added that the drop-off was “noticeable” and “precipitous” and has continued declining on a daily basis.

When prompted by CNBC’s Phil LeBeau over whether the drop was reminiscent of former dips in demand spurred by the 2003 SARS outbreak or the events of Sept. 11, 2001, Kelly said the new coronavirus outbreak was more like the latter.

“It has a 9/11-like feel,” Kelly said.

He explained that post-9/11 travel fallout was motivated by “fear” rather than being economically driven, saying fear is “really what’s manifested this time” with the new coronavirus outbreak.

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