90% of business travelers give agency dismal performance scores
Sept 11, 2012
Frequent fliers in the US have scolded the TSA’s performance in the nation’s airports in a survey released this week by Business travel blog Frequent Business Traveler .
Out of 1,852 readers surveyed, over 90 percent concluded that the TSA was doing a “poor” or “fair” job in airport security screening, with just 1.2 percent saying it was doing an “excellent” job.
The poll, conducted in partnership with FlyerTalk, also found that over 80 percent of respondents believe that TSA procedures are either “not effective” or “not too effective” when it comes to preventing acts of terrorism.
Less than 5 percent said that the agency was “very effective” or “extremely effective”.
A whopping 81.4 percent of frequent fliers noted that they were either “not satisfied” or only “somewhat satisfied” with their security experience under the TSA. Only 6.2 percent said they were “very” or “extremely” satisfied.
The results of the survey contradict those published by Gallup  two months ago. The pollster found that a majority of Americans (54 percent) approve of the job the TSA is doing.
At the time, the survey was lauded by the department of homeland security and used by the TSA to fend off critics. However, it turned out that of those surveyed by Gallup, just 12% had flown more than 3 times in the past year.
The respondents to the Frequent Business Traveler survey were found to have taken on average, 6.2 personal trips and 10.1 trips for business in the past year, thus making them much more familiar with TSA checkpoints and procedures.
Speaking regarding the survey, David M. Goldes, publisher of Frequent Business Traveler noted:
“If I want to know what’s broken in airport security, I’d prefer to ask people who fly a lot. Our readers and survey respondents took an average of 32 flights per person in the past year and 96 percent of them are members of a frequent flyer program, making them a very qualified group to render judgment.”
The TSA has, unsurprisingly, not commented on the Frequent Business Traveler survey.
Last week, we reported  on the fact that hundreds of letters of complaint about the TSA’s invasive security procedures were finally released under the Freedom of Information Act. The documents included numerous horror stories about TSA screeners directly touching people’s genitals during pat downs.
Following a FOIA request in 2010, the non-profit website Governmentattic.org released the files after a two year battle with the TSA to make them public. The letters can be viewed here .
The TSA clearly does not like acknowledging complaints against it by the American public. It took a staggering four years  for the TSA to acquiesce to a Freedom of Information Act request filed by ProPublica’s Michael Grabell back in 2008, which asked the agency to reveal details of passenger complaints.
Steve Watson is the London based writer and editor for Alex Jones’ Infowars.com , and Prisonplanet.com . He has a Masters Degree in International Relations from the School of Politics at The University of Nottingham in England.