August 13, 2019
Banking on your voice could become the new way to check accounts if a NatWest trial using the Google Assistant proves to be right on the money.
The bank is launching a trial using the voice-powered virtual helper, allowing customers to ask the Google Home smart speaker for details such as their bank balance or recent spending.
Current capabilities are limited to accessing basic information but, if the trial is successful, could one day be expanded to allow people to pay bills by speaking to a Google device, NatWest claims.
Users will have to say a partial voice pin to confirm their identity when using the feature, which will inevitably raise privacy concerns given recent scandals regarding smart speakers, including Google Assistant.
The firm last month admitted that it gives workers access to some audio recordings from its Google Home and Android smart speakers.
This article was posted: Tuesday, August 13, 2019 at 3:00 am